Terms and conditions

Our policy is one of continuous improvement and we reserve the right to change specifications to our products or services without notice.
 

All goods are subject to availability.
 

You are responsible for deciding on the suitability of the goods offered for any particular purpose and for the consequences arising from any work we undertake on the goods at your request.

We do not supply any goods on a trial basis.

Prices and Payment

ALL PRICES EXCLUDE VAT

Cater HQ reserves the right to change the advertised price before you place an order.

Payment must be made online prior to delivery. 

Delivery

Delivery price is for UK mainland only. Please Contact us if further shipping information if needed.
A delivery charge of £4.99 will apply to all orders.
Deliveries are made Monday to Friday between 08.30 and 17.00, and will normally take between 3 and 5 working days.

Delivery may be up to 3 weeks for certain items of fabrication. We will advise you of the exact delivery date.
Deliveries are made tailboard to site (i.e to point of vehicular access) but not locations within.   You must make sure that you have adequate provision and personnel to receive goods once off-loaded from the vehicle as the driver is under no further obligation from that point.   You must make sure that you have checked all dimensions thoroughly and have adequate access for the goods being delivered, particularly large and bulky items.

All deliveries must be signed for

Should you fail to take delivery at the appointed address and time, goods may be returned to our warehouse or supplier. The costs incurred where goods are returned in relation to failed delivery attempts shall be passed on to you, the customer.

Next day delivery, specific day or time deliveries are also available - please contact us for more information and costs.

Risk of loss or damage to the goods will pass to you upon delivery.  Claims for damage of the goods must be noted at the time of delivery, and noted to Cater HQ in writing within 24 hours of delivery to you. 

Under the Distance Selling Regulations 2000 (DSR2000) you have the right to return your goods, provided you do so at your own cost and within 7 working days from the day after you received and signed for the goods.

Goods returned will only be accepted by Cater HQ provided that they are returned unused, in perfect condition and in their original packaging with all instruction manuals.  You must contact our sales office prior to returning any goods in order to obtain a goods return number.  Cater HQ reserves the right to charge a 30% plus VAT re-stocking fee for any returned items.

Special order / bespoke goods may not be returned unless found to be damaged or faulty upon delivery.

Within 14 calendar days of receiving your order you may return the goods to us at your own cost provided they are un-damaged, un-used and in their original packaging with all instruction manuals included, you will be charged a 30% plus vat re-stocking fee for this.

The customer must arrange insurance with the carrier or Post Office when returning goods to cover possible damage or loss in transit for the full value of the item.

If we have to replace any lost manuals or packaging, the cost of this would also become payable by you the customer. You will be refunded or credited within 30 days for goods returned under the above terms.

Where applicable carriage or postal charges are not refunded in the event of a customer returning goods under our 7 or 14 day return policies.
 

Guarantee

Goods supplied by Cater HQ are guaranteed in accordance with the terms of the manufacturer's warranty provided with the goods or for 1year if not stated with the goods.    If any product sold by Cater HQ proves defective within the guarantee period the manufacturer will repair it at no cost to you.

The warranty applies to UK mainland only. 

If any person undertakes the supply and/or fitting of parts or installation of equipment not specified by the manufacturer, then any guarantee for that product may be void.

Some manufacturers operate a "Back to Base" guarantee where you must return the item to them for repair, in these cases we do not provide replacement or loan equipment.

Our warranty does not apply to wear and tear, or if a product has been damaged or misused.  This also applies where a machine has not been maintained properly

Including cleaning and de-scaling where applicable.

The guarantee does not apply to a small number of machines marked “No commercial warranty” which are suitable for domestic use only and which must be returned direct to the manufacturer in the event of breakdown.

Machines returned for repair at owners risk and must be packed securely.

Every effort will be made by us to handle service calls quickly, however the manufacturer will dictate the service arrangements.  It may not be possible for service calls to be made on weekends, bank or public holidays, evenings or at a time the customer specifies.

If a service call is requested during the guarantee period and the fault lies with the operation or installation and not the equipment itself then the charge for the service call will be payable by the customer.

Machines returned for repair are not reassembled if on quotation do not require the machine repaired

Any warranty cards must be returned to the manufacturer duly completed.

General
 

Cater HQ accepts no liability of whatever nature arising as a result of any representations, breach of contract, late delivery of product, negligence or otherwise including but not

limited to any liability for death or personal injury caused by Cater HQ negligence.  All conditions, warranties, guarantees and representations, expressed or implied, by statute, common law or otherwise in relation to the goods (other than any liability which Cater HQ is not permitted by law to exclude or restrict) are hereby excluded.

Should any of the conditions herein be in conflict with those of the buyer, these conditions shall prevail.

Cater HQ may at its absolute discretion decline to accept orders or to offer credit terms.

All errors and omissions excepted.

All trademarks acknowledged.